VOLTRO

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Terms of Service

This eCommerce management agreement (the “Agreement”) has been entered into by and between Voltro.com a division of Falkenherz FZ-LLC, having their principal place of business at Dubai Internet City, Dubai, UAE., ( The “Company”), and “You” (the “Client”) who agrees to be bound by this Agreement

Service

The company agrees to provide digital services that range from Website Management, Digital Marketing, Graphics & Design to Programming & Tech. These services are provided on a monthly basis and are offered in three select plans.

The company will assign an “eCommerce Specialist” that: (a) will serve as your primary point of contact at Voltro.com for your Select Plan and will provide certain Select Services. We may from time to time change the “eCommerce Specialist” assigned to your Select Plan.

Pricing

Client agrees to select one of the following plans provided by Voltro.com.
  • $ 480 - Essential Package: For smaller Webshops with weekly marketing activity.
  • $ 960 - Startup Package: For Webshops with multiple weekly marketing activities.
  • $ 1,920 - Growth Package: For Webshops with daily marketing activities.

Payment

Client agrees to pay 6-month advance for the select plan and thereafter will be charged on a monthly basis. The client will be invoiced on a monthly basis.

Client Responsibilities, Representations And Warranties

Client agrees: (a) provide in a timely manner and in the form requested by Voltro.com all documents, materials and information reasonably required in connection with our provision of the Select Services to you; (b) ensure that all such documents, materials and information are accurate and complete; (c) provide in a timely manner any other cooperation requested by Voltro.com in connection with our provision of the select plan services to you and (d) the Client shall be obliged to inform the Company immediately of changes of domain names, websites, technical setup and any other material information regarding the technical infrastructure which may affect the Services delivered by the Company.

The Company is not liable for any delay in providing or failure to provide the Select Services to the extent caused, directly or indirectly, by the Clients breach of the immediately preceding sentence or by any act or omission of you, your Account Representatives, your agents, subcontractors, consultants or employees.

Authorization

Client hereby authorizes the Company to access their Webshop, Databases, Social Media Accounts, Stock Library for graphic and audio materials, FTP/SFTP, SSH and admin panel access to the hosting server providing active username and password combinations assuring that required permissions are in place.

Confidentiality

Security: Each party must unless it has the prior written consent of the other party:
  • keep confidential at all times the Confidential Information of the other party;
  • effect and maintain adequate security measures to safeguard the other party’s Confidential Information from unauthorised access or use; and
  • disclose the other party’s Confidential Information to its personnel or professional advisors on a need to know basis only and, in that case, ensure that any personnel or professional advisor to whom it discloses the other party’s Confidential Information is aware of and complies with.
Permitted disclosure: The obligation of confidentiality in clause 6 does not apply to any disclosure or use of Confidential Information:
  • for the purpose of performing the Agreement or exercising a party’s rights under the Agreement;
  • which is publicly available through no fault of the recipient of the Confidential Information or its personnel;
  • which was rightfully received by a party to the Agreement from a third party without restriction and without breach of any obligation of confidentiality.

Errors and access to the site

you are solely responsible for the accuracy and appropriateness of all data and content within your website, including but not limited to the following: sales tax calculations, product pricing, product descriptions, shipping charges, contact information, email communications, electronic payment processing, spelling & grammar, privacy policies, cookie policies, image alt tags, site metadata, image metadata, product or software licenses, product or software billing. Voltro.com will not be held responsible for inaccurate information and any potential damages caused by such inaccuracies. you further understand that Voltro.com may not maintain copies of files or documents that are sent by you and that you are solely responsible for backing up this data.

Term and termination

Client agrees that the term of this agreement will be on a month to month basis which will automatically renew unless a notice of either party’s intent to the other that they will not be renewing, is provided 14 days prior to the monthly renewal date.

If the Client terminates within 30 days of the date on which the agreement became effective, a total refund will be provided, If Client terminates the agreement at any other time during the term no refunds will be provided for the remaining paid term.

Limitation of liability

We are not liable to you or any other person for damages of any kind, including without limitation any punitive, exemplary, consequential, incidental, indirect or special damages (including, without limitation, any personal injury, lost profits, business interruption, loss of programs or other data on your computer or otherwise) arising from or in connection with use of the site, the services, the materials, your content, the commercial products or any third party user generated content available on or through the site, whether under a theory of breach of contract, negligence, strict liability, malpractice or otherwise, even if Voltro.com has been advised of the possibility of such damages. you hereby release Voltro.com and hold Voltro.com and its parents, subsidiaries, affiliates, licensors, and their officers, directors, trustees, affiliates, subcontractors, agents and employees, harmless from any and all claims, demands, and damages of every kind and nature (including, without limitation, actual, special, incidental and consequential), known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with the use of the services, materials, site, your content, commercial products or any third party user generated content available on or throughout the site. You hereby waive the provisions of any state or local law limiting or prohibiting a general release.

Acknowledgement

by using this website and or our services, you acknowledge that you have read and agree to be bound by the terms & conditions of this agreement.